Question Answer
General Frequently Asked Question
Explore our comprehensive list of general queries. Equip yourself with answers to broaden your understanding.
Is My Data Accessible to Other Users?
The visibility of your data depends on your tool usage. For research activities, your data remains private. However, if you’re actively monitoring data within the tools, it might be visible to other users. Notably, your history is safeguarded and remains inaccessible to others. Our platform guarantees 101% user data security, ensuring no logout issues even if another user logs in. Enjoy uninterrupted access to our services, anytime, anywhere.
What's Your Refund Policy?
Should our service not meet your expectations, you can request a refund within 24 hours of signing up. Refund claims made after this period are not entertained due to the nature of our group buy service. Additionally, refunds are not available if your account is terminated, suspended, or blocked due to violations of our terms and conditions.
What Action is Taken if a Tool Malfunctions?
Our dedicated support is available around the clock. Our system undergoes rigorous manual checks four times daily to ensure seamless functionality. In case of logout issues or tool expiry, prompt corrective measures are taken. Our strategy of maintaining backup accounts ensures a commendable tool uptime of 95%.
How is the Account Activation Process Managed?
Initiating your membership with us is straightforward. Select from our range of packages or opt for a single tool membership. Instant activation follows once the payment is confirmed through PayPal. For manual payments like JazzCash, EasyPaisa, Skrill, BTC, or Bank Transfer, just forward your payment proof. Post verification, our support team will activate your account promptly.
Is it Permissible to Use My Account on Several Devices?
At Till Shop, account sharing with a secondary user, whether a friend, family member, or colleague, is not permitted. Our policy is “One account, one user.” Violating this will lead to automatic account suspension.
Do You Offer an Uptime Guarantee?
While we are committed to ensuring maximum uptime — as it’s vital to our service — we don’t offer a guaranteed uptime. Unforeseen circumstances, such as account blocks by tool providers, limit overruns, or updates, might occasionally impact service continuity. Rest assured, our team constantly strives to ensure minimal interruptions.
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